Privacy Policy

Last Updated: 1/7/2026

1. Introduction

Marlow Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://marlowsolutions.com or use our AI-powered business services.

This policy is designed to comply with major privacy frameworks, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

2. Who We Are

Business Name: Marlow Solutions
Address: Wheat Ridge, Colorado, USA
Email: [email protected]
Website: https://marlowsolutions.com

We provide AI-enabled services to business owners only. Our services are not intended for children.

3. Information We Collect

We may collect the following categories of personal and business data:

a) Information You Provide

Name, business name, job title

Email address, phone number, contact details

Account credentials

Customer communications, messages, and inquiries

Content you submit to our AI systems (e.g., prompts, files, documents)

b) Automatically Collected Information

IP address, browser type, device information

Usage data, log files, and analytics

Cookies and similar tracking technologies

c) Business & Transaction Data

Billing and payment information (processed through third parties)

CRM records and service history

d) Sensitive Data

We do not intentionally collect sensitive personal data (such as health, biometric, or government ID information). Please do not submit such information.

4. How We Use Your Information

We use your data to:

Provide, operate, and maintain our AI-based services

Create and manage user accounts

Communicate with you and provide customer support

Process payments and business transactions

Improve system performance and service quality

Ensure security, prevent fraud, and comply with legal obligations

5. AI Data Handling & Model Use

Marlow Solutions uses AI tools to deliver business services. Important principles:

No Automated Legal or Financial Decisions: We do not use AI for automated decision-making that produces legal or similarly significant effects on users.

Client Data & Model Training: We do not use your personal or business data to train AI models without your permission.

Human Oversight: AI outputs are used as tools to support business services and are subject to human review where applicable.

Confidentiality: Client data remains confidential and is not sold or shared for AI training purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Website functionality

Analytics and performance monitoring

Security

You can control or disable cookies through your browser settings. Some site features may not function properly without them.

7. Third-Party Services

We use trusted third-party providers to operate our business, including:

GoHighLevel (CRM, automation, and communications platform)

These providers only process data on our behalf and under contractual confidentiality and data-protection obligations.

We do not sell personal data.

8. Data Sharing & Disclosure

We may share information only when necessary to:

Provide our services (e.g., hosting, CRM, payment processing)

Comply with legal obligations or enforce our rights

Protect against fraud, security threats, or unlawful activity

We do not sell or rent personal information to third parties.

9. International Data Transfers

We primarily store and process data in the United States.
If data is ever transferred outside your jurisdiction, we will ensure appropriate legal safeguards (such as contractual protections) are in place to protect your information.

10. Data Retention

We retain personal data only while your account is active or as needed to:

Provide services

Comply with legal, accounting, or regulatory requirements

Resolve disputes and enforce agreements

Upon account termination or deletion request, data is securely removed unless legally required to retain it.

11. Your Privacy Rights

You have the right to:

Access your personal data

Correct inaccurate or incomplete data

Delete your data (“Right to be Forgotten”)

Restrict or object to processing

Data portability (where applicable)

Opt out of marketing communications

Opt out of certain data uses, including AI-related processing

To exercise your rights, contact: [email protected]

12. CCPA / CPRA (California Residents)

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used

Request deletion of your personal information

Opt out of any sale or sharing of personal data (we do not sell data)

Not be discriminated against for exercising your privacy rights

Requests can be made by emailing: [email protected]

13. GDPR (EU/EEA Users)

If you are located in the European Union or EEA:

Legal Basis: We process personal data based on contract performance, legitimate business interests, consent (where required), and legal compliance.

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

14. Data Security

We implement reasonable technical and organizational safeguards to protect your data, including:

Secure hosting environments

Access controls and authentication measures

Encrypted communications where applicable

Limited access to authorized personnel only

While we take data security seriously, no system can be 100% secure.

15. Children’s Privacy

Our services are intended only for business owners and adults. We do not knowingly collect personal data from individuals under 13 (or under 16 in applicable jurisdictions).

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data:

Marlow Solutions
Wheat Ridge, Colorado, USA
Email: [email protected]
Website: https://marlowsolutions.com